The processing of incoming email
Products/Agile Fusion Messenger/User Stories/The processing of incoming email (2 of 4)
Margaret clicks on email to view it content.
She reads the email and understands that she has recently responded to this question. Therefore, she preferred to open the Email History with the buyer and find the letter to respond.
Her previous reply contained a detailed description of what a customer wants to know and therefore it will be faster to copy previous response to save her working time.