Agile Fusion

Products/Agile Fusion Messenger/Features

Fast, efficient and built on modern technology solution that will help effectively organize customer service for business depended on the speed and efficiency of the processing of incoming emails.

Our service saves time, increases efficiency, and can be easily used by anyone who uses email.

• Email Templates has the ability to create customizable message reply templates, speeding the process of handling email.
• Personalized reply templates are at drop down click
• Quote Templates. Frequently-used text can be quickly pasted into the message you are currently composing.
• Email filters allow you to manage the flow of incoming messages. Using filters, you can automatically delete, flag, mark as read, forward to your email or move to the specified folder, based on any combination of keywords, sender, recipients, and more.
• Email thread is one mouse click. Now you will not be difficult to restore the context of conversation in a letter you are currently composing.
• You need to enhance the effectiveness of the call center? Take advantage of the opportunities our search engine to quickly locate the necessary email.
• Managing emails and transactions in one spot!
• Complete information about your potential customers in one click. You can get information not only on feedback received from others, but also on the feedback left for others that is much more valuable information in connection with the recent changes at EBay.
• The possibility of using more than 50 email business phrases to speed up the process of creating a template.
• Number of additional email folders limited only by your needs
• Unlimited lifetime of important information. You decide limitation on the lifetime for emails and transactions.
• History of the entire correspondence, information about all orders and feedback profile are at one mouse click.
• Changing transaction status and entering shipping info in one spot.
• The possibility of adding notes to the emails as well as transactions.
• Ability to create subscribed users, in order to give them the opportunity to work with your account on eBay through our service.
• Search your emails better and faster then ever using complex search queries.
• Use colored flags to flag your emails.
• Activate Auto-Responder to send an automatic reply every time you receive an email.

For complete information, please refer to the online help

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